Shipping & Orders

Delivery

Delivery is free. We deliver only to New Zealand addresses, home or businesses where someone can sign for the order.

Delivery Times

7 to 10 working days. If you have not received your order within 10 working days please contact us by email or phone.

Trying On Your New Footwear

Please try on your new footwear on a carpet. Please read the fitting and care notes.

Refunds

If you are not fully satisfied, you may within 14 days, return your footwear for a full refund. Excludes items purchased on sale.

Exchanges

You may exchange your footwear. You will need to pay to return your item; we will pay to deliver your repalcement; any payment adjustments will be made.

Returns Policy

  • We can only accept returns if the footwear is in new condition; this means it is not soiled, worn or marked in anyway.
  • You will need to pay to return your item, we will pay to deliver your replacement.
  • You must return your purchase receipt and complete the enclosed return form.
  • Inform us by email or phone of your return.
  • Please protect the original shoebox by returning in the outer box in which the footwear was delivered.
  • If the footwear is returned without the original box or the original box is damaged, a re-boxing fee of $8.00 is charged.
  • Please use a traceable courier.

Address for Returns

The Birkenstock Shop

Shop 8, Station Square
240A Broadway
Newmarket
Auckland

Free Shipping

We offer free shipping for all New Zealand orders.
Further information about our shipping and purchase policies can be found below.

Shipping & Orders