Shipping & Orders
Delivery is free. We deliver only to New Zealand addresses, home or businesses where someone can sign for the order.
7 to 10 working days. If you have not received your order within 10 working days please contact us by email or phone.
Trying On Your New Footwear
Please try on your new footwear on a carpet. Please read the fitting and care notes.
If you are not fully satisfied, you may within 14 days, return your footwear for a full refund. Excludes items purchased on sale.
You may exchange your footwear. You will need to pay to return your item; we will pay to deliver your repalcement; any payment adjustments will be made.
- We can only accept returns if the footwear is in new condition; this means it is not soiled, worn or marked in anyway.
- You will need to pay to return your item, we will pay to deliver your replacement.
- You must return your purchase receipt and complete the enclosed return form.
- Inform us by email or phone of your return.
- Please protect the original shoebox by returning in the outer box in which the footwear was delivered.
- If the footwear is returned without the original box or the original box is damaged, a re-boxing fee of $8.00 is charged.
- Please use a traceable courier.
Address for Returns
The Birkenstock Shop
Shop 8, Station Square