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Free Returns

Free nationwide delivery over $100

CHRISTMAS DELIVERY TIMES

BIRKENSTOCK RETURNS

RETURNING ONLINE ORDERS

  • You can return online orders via courier to our Online Warehouse or in-store at one of our three Flagship stores: Newmarket, Takapuna or Christchurch.

    To qualify for an exchange or refund:
    • the item is returned within 60 days
    • the item is in its original condition and packaging
    • you have proof of purchase
    • the item was not on sale or on special offer

    Returns Instructions:
    To receive a FREE courier return label, please email us at info@birkenstock.co.nz. You can also download the returns form here.

    Ensure the item is in its original condition including the shoe box. If the footwear is returned without the original box or the original box is damaged, a re-boxing fee of $8.00 is charged.

    Pack the item carefully so the product and the original box do not get damaged in transit.

    Please use a traceable courier.

    Address for Returns:
    Birkenstock Online Returns
    Shop 8, Station Square
    240A Broadway
    Newmarket
    Auckland, 1023

    Refunds:
    Any refunds will be made to the same card/account that made the purchase.

    Exchanges:
    You can choose to exchange your item for a different size, colour, or another product of the same or lesser value.

  • Online purchases can also be returned in-store at one of our three Flagship stores: Newmarket, Takapuna or Christchurch.

    To qualify for an exchange or refund:
    • the item is returned within 60 days
    • the item is in its original condition and packaging
    • you have proof of purchase
    • the item was not on sale or on special offer

    Please note, in-store purchases cannot be returned via courier to the online team. Returns should be made in person at the original store.

    For any questions, please contact the store directly.

    Refunds:
    Please note, refunds for online orders may take up to 48 hours to be processed and will be issued to the original online payment method (the card used for the purchase).

    Exchanges:
    You can choose to exchange your item for a different size, colour, or another product of the same or lesser value.

RETURNING IN STORE PURCHASES

  • In-store purchases must be returned to the store where they were purchased.

    To qualify for an exchange or refund:
    • the item is returned within 60 days
    • the item is in its original condition and packaging
    • you have proof of purchase
    • the item was not on sale or on special offer

    Please note, in-store purchases cannot be returned via courier to the online team. Returns should be made in person at the original store.

    Refunds:
    Any refunds will be made to the same card/account that made the purchase.

    Exchanges:
    You can choose to exchange your item for a different size, colour, or another product of the same or lesser value.

TERMS & CONDITIONS OF RETURNS

Birkenstock NZ reserves the right to decline return or refund applications where it deems that the product has been purchased for commercial reasons including selling on marketplaces.

We understand that buying footwear online can be tricky. If trying on your purchase at home, please try on a carpet. We are unable to accept returned orders if the items have been worn, damaged or marked in any way.

We cannot refund or exchange Birkenstock shoes purchased overseas. We are the New Zealand distributors of Birkenstock only and operate as a company separate from other suppliers and retailers internationally. If you wish to return purchases you will need to contact the original retailer. Additionally, we are unable to provide a refund or exchange for Birkenstock shoes purchased at one of our NZ stockists. We recommend contacting the original place of purchase for returns information. Unfortunately, we do not have the control over the policies of retailers internationally so are unable to influence their decisions.

CONSUMER GUARANTEES ACT 1993


The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.

FAIR TRADING ACT 1986


The Fair Trading Act is designed to protect the customer being mislead, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

DELIVERY


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